Last updated: October 22, 2026
Udrobe (“we”, “us”, “our”) operates the website http://udrobe.in (the “Site”), an online clothing store. This Privacy Policy explains what personal information we collect, how we use it, and the choices you have. By using the Site or placing an order, you agree to this policy.
1. Information We Collect
Information you provide to us
- Name, email address, phone number
- Billing and shipping address
- Account details (username, password) if you create an account
- Order history, wishlist items, and product reviews
- Messages you send us through contact forms, email, or chat
Payment information
Payments are processed by third-party payment providers such as [Razorpay]. We do not store your full card number, CVV, or UPI PIN on our servers. We receive only limited details, such as the last four digits of your card, the payment status, and a transaction ID.
Information collected automatically
- IP address, browser type, device type, and operating system
- Pages viewed, time spent, referring website, and products browsed
- Cookies and similar technologies (see Section 6)
2. How We Use Your Information
We use your information to:
- Process and deliver your orders and send order updates
- Manage your account and provide customer support
- Handle returns, exchanges, and refunds
- Send marketing emails or offers, only where you have opted in
- Improve our website, products, and customer experience
- Prevent fraud and keep the Site secure
- Comply with legal and tax obligations
3. Sharing Your Information
We do not sell your personal information. We share it only with trusted parties who help us run the store:
- Payment gateways to process payments
- Shipping and courier partners to deliver your orders
- Email and marketing services (e.g., [Mailchimp / Klaviyo / Brevo]) to send updates you have opted into
- Analytics and advertising providers (e.g., Google Analytics, Meta Pixel) to understand site usage
- Hosting and website service providers (WordPress hosting, WooCommerce plugins)
- Authorities, where required by law or to protect our rights
These parties may use your information only to provide their services to us.
4. Data Retention
We keep your information only as long as needed to fulfil orders, provide support, and meet legal, accounting, and tax requirements. Order records are generally retained for [e.g., 7] years. You can ask us to delete your account at any time (see Section 8).
5. Data Security
We use reasonable safeguards, including SSL/HTTPS encryption, secure hosting, and restricted access, to protect your information. No online system is completely secure, so we cannot guarantee absolute security.
6. Cookies
We use cookies to keep items in your cart, remember your preferences, keep you logged in, and analyze traffic. You can disable cookies in your browser settings, but some parts of the Site (such as the cart and checkout) may not work properly.
7. Third-Party Links
Our Site may link to other websites. We are not responsible for their privacy practices, so please read their policies.
8. Your Rights and Choices
Depending on where you live, you may have the right to:
- Access the personal information we hold about you
- Correct inaccurate or incomplete information
- Request deletion of your information
- Withdraw consent for marketing communications (use the “unsubscribe” link in any email)
- Request a copy of your data
To exercise these rights, contact us at [your email]. We will respond within a reasonable time.
9. Children’s Privacy
Our Site is not directed to children under 18, and we do not knowingly collect their personal information. If you believe a child has given us their data, contact us and we will delete it.
10. International Data Transfers
Some of our service providers may process data outside your country. Where this happens, we take steps to ensure your information is handled with appropriate protection.
11. Changes to This Policy
We may update this policy from time to time. The “Last updated” date at the top shows the latest version. Continued use of the Site means you accept the changes.
12. Contact Us
Udrobe
Email: contact@udrobe.in
Phone: +919074268242, +91 81290 05975
Address: 1/675 A,Vint Elanza satalite Rd,Padamugal-palachuvadu Rd, Ernakulam, Ernakulam, Kerala, India