We want you to be happy with your purchase. If you are not completely satisfied with your order, you may request a return or exchange according to the policy below.
1. Return Eligibility
– Return requests must be submitted within *3 days of receiving the product*.
– Products must be unused, unwashed and in their original condition.
– Original tags, packaging and labels should be intact.
– Products showing signs of wear, washing, damage caused by the customer or alteration may not qualify for a return, subject to applicable consumer rights.
– Proof of purchase or order details must be provided.
2. How to Request a Return
1. Contact us through our website contact page, email or WhatsApp within 3 days of receiving your order.
2. Provide your order number and reason for the return.
3. Our team will review your request and provide return instructions.
4. Once approved, carefully pack the product and send it to our return address.
Please do not send products back without contacting us first.
3. Return Shipping Charges
– *Customer-preference returns:* For size issues, change of mind or personal preference, the customer is responsible for return shipping charges.
– *Damaged or defective products:* We will cover reasonable return shipping charges.
– *Incorrect products:* If we send the wrong product, we will cover return shipping charges.
For customer-paid returns, you can send the parcel through India Post using a suitable postal service.
Please share the India Post tracking number and booking receipt with us after dispatching the return.
4. Exchanges
– Exchanges are subject to product availability.
– Customers can request an exchange for a different size or eligible product.
– The original product must meet our return eligibility conditions.
– Return and replacement shipping charges will be communicated before the exchange is processed.
5. Refund Policy
– Refunds will be initiated after the returned product reaches us and passes inspection.
– Approved refunds will generally be processed within 5–7 business days.
– Prepaid order refunds will be made through the original payment method wherever possible.
– COD order refunds will be processed through bank transfer or UPI after collecting the required payment details.
– Original shipping charges may be non-refundable for customer-preference returns, subject to applicable consumer protection requirements.
6. Damaged or Incorrect Products
If you receive a damaged, defective or incorrect product:
– Contact us within 48 hours of delivery.
– Share clear photographs or videos showing the issue.
– Include your order number.
– We will review the issue and arrange an appropriate replacement, exchange or refund.
We will cover reasonable return shipping costs for verified issues caused by us.
7. Order Cancellation
– Orders can be cancelled before they are dispatched.
– Once shipped, cancellation may no longer be possible through the normal cancellation process.
– If a COD parcel is refused or not accepted at delivery, it may be returned to us through India Post.
8. Contact Us
For return, refund or exchange requests, please contact us through our website contact page or the contact details provided on our website.
We reserve the right to review return requests according to this policy and applicable consumer protection laws.